A veteran design leader helping brands build impactful product experiences since 2009.

A veteran design leader helping brands build impactful product experiences since 2009.

Currently leading design at Enghouse Systems.

Currently leading design at Enghouse Systems.

Based in Toronto, Canada.

Based in Toronto, Canada.

Recent work

Agent Assist

2026

A dynamic AI-powered assistant delivering real-time support, suggestions and summarization for customer service agents during live interactions.

Agent Assist

2026

A dynamic AI-powered assistant delivering real-time support, suggestions and summarization for customer service agents during live interactions.

Agent Assist

2026

A dynamic AI-powered assistant delivering real-time support, suggestions and summarization for customer service agents during live interactions.

CCaaS

2025 - 2026

Designing a legacy omni-channel Enterprise SaaS application for the modern web.

CCaaS

2025 - 2026

Designing a legacy omni-channel Enterprise SaaS application for the modern web.

CCaaS

2025 - 2026

Designing a legacy omni-channel Enterprise SaaS application for the modern web.

Enghouse Design System

2023 - 2025

Building a versatile design system for an enterprise product portfolio

Enghouse Design System

2023 - 2025

Building a versatile design system for an enterprise product portfolio

Enghouse Design System

2023 - 2025

Building a versatile design system for an enterprise product portfolio

Mediasite

2025

A scalable LMS platform for video delivery & asset management

Mediasite

2025

A scalable LMS platform for video delivery & asset management

Mediasite

2025

A scalable LMS platform for video delivery & asset management

Smart Dial

2024

A smart outbound dialer built to maximize efficiency and conversion

Smart Dial

2024

A smart outbound dialer built to maximize efficiency and conversion

Smart Dial

2024

A smart outbound dialer built to maximize efficiency and conversion

Vidyo

2022 - 2026

An secure enterprise-grade video conferencing and visual communications platform.

Vidyo

2022 - 2026

An secure enterprise-grade video conferencing and visual communications platform.

Vidyo

2022 - 2026

An secure enterprise-grade video conferencing and visual communications platform.

Knowledge Assistant

2023 - 2025

A knowledge service built to be integrated into enterprice CX applications to help agents find the right solutions.

Knowledge Assistant

2023 - 2025

A knowledge service built to be integrated into enterprice CX applications to help agents find the right solutions.

Knowledge Assistant

2023 - 2025

A knowledge service built to be integrated into enterprice CX applications to help agents find the right solutions.

Operator Console

2023

Modernizing a legacy enterprise call management application

Operator Console

2023

Modernizing a legacy enterprise call management application

Operator Console

2023

Modernizing a legacy enterprise call management application

About

Hello! I'm Steve - An interaction designer & team leader who thrives on understanding complex business problems and shaping them into intuitive, user-centric solutions. For 17 years I have been dedicated to driving product growth in the digital space.

I aim to lead by doing, collaborating and ensuring design drives measurable outcomes. My work and experience span the full spectrum of digital product design process. From initial strategy, through post-launch iterations.

Current Toolset

Figma
Framer
Claude
Gemini
Visual Studio

Industries Served

SaaS, CCaaS
Communication
Telehealth
Digital Asset Management
Learning Management Systems (LMS)
Entertainment

Get in touch

steve.cutinho @ gmail.com